nustargae Privacy Policy

1. Overview

This Privacy Policy ("Policy") applies to all personal data collected and processed by nustargae ("nustargae," "we," "us," or "our") in connection with your use of the nustargae website at nustargae.asia and all associated services, games, and features (collectively, the "Platform").

nustargae operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. We act as the personal information controller in respect of all personal data collected through the Platform.

By registering an account or using the nustargae Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create a nustargae account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify that you are at least 21 years of age)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address and mobile phone number
• Username and encrypted password
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under Philippine gaming and anti-money laundering regulations, we may collect:

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie photographs for identity verification purposes
• Source of funds documentation where required by applicable regulations

2.3 Financial Data

To process deposits and withdrawals in Philippine Peso, we collect:

• Payment method details (e.g., GCash mobile number, PayMaya account, BPI/BDO/Metrobank account details)
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment references
• Account balance information

2.4 Gaming and Behavioral Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion records
• Customer support interactions and correspondence

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

3. How We Collect Your Data

nustargae collects personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.

4. Purpose of Processing

nustargae processes your personal data for the following purposes:

• To create and manage your nustargae account and verify your identity
• To process deposits, withdrawals, and other financial transactions in Philippine Peso
• To provide access to games, live dealer tables, slots, bingo, and sports betting services
• To comply with our legal obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012
• To detect, prevent, and investigate fraud, cheating, money laundering, and other prohibited conduct
• To administer bonuses, promotions, and loyalty programs
• To provide customer support and respond to your inquiries
• To send you service-related communications, including account notifications and security alerts
• To send you marketing communications about nustargae promotions and new games, where you have consented to receive such communications
• To improve the Platform through analytics and user experience research
• To enforce our Terms & Conditions and other applicable policies

5. Legal Basis for Processing

nustargae processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary for the performance of our contract with you, including account management, game provision, and payment processing.
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including gaming regulations, anti-money laundering requirements, and tax obligations.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms.

6. Data Sharing and Disclosure

nustargae does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security providers: Service providers engaged to detect and prevent fraud, money laundering, and other prohibited activities.
• Regulatory authorities: Philippine government agencies and regulatory bodies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law.
• IT and platform service providers: Cloud hosting, data storage, and technology service providers who process data on our behalf under strict data processing agreements.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors where necessary for legal compliance or dispute resolution.

7. Data Retention

nustargae retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account registration and for such additional periods as may be required by applicable Philippine law.

In particular, transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account, in compliance with anti-money laundering regulations. Gaming records may be retained for a minimum of three (3) years for regulatory and dispute resolution purposes.

When your personal data is no longer required, nustargae will securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Data Security

nustargae implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Encryption of sensitive data at rest, including passwords and financial information
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Regular security assessments and vulnerability testing of the Platform
• Employee training on data protection and information security practices
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustargae will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and NPC guidelines.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nustargae:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed.
• Right of access: You have the right to request a copy of the personal data that nustargae holds about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 14 of this Policy. nustargae will respond to all data privacy requests within the timeframes prescribed by applicable law.

10. Cookies and Tracking Technologies

nustargae uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management and security functions. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to improve your experience on nustargae.
• Analytics cookies: Collect anonymized data about how visitors use the Platform to help us improve its performance and content.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the nustargae Platform.

11. Minors

The nustargae Platform is strictly intended for persons aged 21 years and above. nustargae does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account.

12. International Data Transfers

Where nustargae transfers your personal data outside the Philippines — for example, to cloud hosting providers or technology partners operating in other countries — we ensure that such transfers are carried out in compliance with the Data Privacy Act of 2012 and NPC regulations. This includes implementing appropriate safeguards such as data processing agreements that require recipient parties to maintain data protection standards equivalent to those required under Philippine law.

By using the nustargae Platform, you acknowledge and consent to the transfer of your personal data to recipients outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

13. Changes to This Policy

nustargae reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the nustargae Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by nustargae, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the nustargae Platform
• Support Hours: 8:00 AM – 12:00 MN (Philippine Standard Time)

nustargae will acknowledge all data privacy requests promptly and respond within the timeframes required by the Data Privacy Act of 2012 and NPC guidelines. You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response.